E-WRITE is Marilynne Rudick and Leslie O'Flahavan

When we started our writing training and consulting company in 1996, e-mail was in its infancy and the Internet still a techie toy. But we were so convinced of the power of online communication that we boldly named our company E-WRITE. Since then, we've worked with organizations of every size and type, teaching them to improve their e-mail communication and create user-focused web content.

We Help People Build Essential Writing Skills

We've customized our courses and workshops for Fortune 500 companies, Internet start-ups, federal and local governments, and nonprofits. We've developed courses and workshops for American Airlines, Coca-Cola, Fannie Mae, Prudential, Humana, The College Board, Key Bank, Pan American Health Organization, the U.S. Air Force, FedWeb, and The National Wildlife Foundation. Participants in our courses and workshops include high-level executives, marketing and web teams as well as customer service agents.

We have a special interest in teaching writing to the front line administrative and support personnel who communicate with customers directly, every day. We believe that writing is a teachable skill and that good writers are made, not born. Our approach to writing training is practical and hands-on. We've found that people learn best and are most receptive when the training focuses on the skills they need to do their job. We've drawn on that philosophy and experience in developing Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents.

We're Online Writers

We've written extensively on e-mail and online writing. Our articles appear in our e-mail newsletter, the E-Writing Bulletin, and in numerous online publications, magazines and newsletters. We've written web content and e-mail marketing materials for Sallie Mae, Arlington County, NIH's National Human Genome Research Institute, Smithsonian Institution's National Air and Space Museum and National Museum of American History, OvationTV, the Consumer Electronics Show, WebSmart Kids, the Appalachian Regional Commission, Adoptions Together, and Eco-Artware.com, among others.