About the Authors Buy the Book Preview the Book Testimonials & Reviews Articles Training Competency Exam Home

About E-WRITE Author Bios Marilynne Rudick Leslie O'Flahavan Download sample chapters A Sampler of Customer DIS-Service E-Mail Is poor writing a problem in customer service e-mail? We think so, but judge for yourself. This Sampler of Customer DIS-Service E-Mail illustrates the writing problems we see--from punctuation, spelling and usage errors to e-mail responses that don't answer the customer's question. The e-mails in this sampler are real exchanges between customers and companies (the names have been changed. . . ). We collected these while working on Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents.