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 E-WRITE offers
writing courses customized for your
customer service staff and your business.
Choose either of our day-long courses:
Writing Clear, Correct, Concise E-Mail
or Writing Customer-Focused
E-mail and Chat. Or, we would be glad to
develop a writing course expressly
for your organization. Contact
us to discuss your
writing training needs.
Interested in developing an in-house
writing course based on Clear,
Correct, Concise E-Mail? Learn about
our Train-the-Trainer
Sessions.
Do your customer service e-mails contain
errors in grammar, spelling, usage
and tone that undermine your professional
image? This day-long course, based on
Clear,
Correct, Concise E-Mail: A Writing Workbook
for
Customer Service Agents, will
review and refresh basic writings
skills. Participants will improve their
writing through practice exercises
based on real e-mail exchanges between
customers and companies.
To elevate your e-mail from adequate to
excellent, you must write responses
that solve your customers' problems and make
them feel valued. In this day-long
course, participants will learn how to write
e-mail that clearly answers the
customer's questions. They'll learn how to
read between the lines to identify
and solve the customer's problem.
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