Review a list of the
chapters, writing practices, checklists and
writing tools
(File Size: 56K) - Managers: Find out
how to use the workbook to improve your staff's
writing
- Customer Service Agents: Find
out how to use the workbook to improve your job
skills
(File Size: 72K)
Select the Correct
Word and Spell it Right Learn
- Why spelling matters
- How
to become a better speller
- How to
distinguish between confusing sound-alike and
look-alike words
(File Size: 112K)
Clear, Correct, Concise
E-Mail: A Writing Workbook for Customer Service
Agents is a cost-effective, self-paced
method of teaching your staff to write customer
service e-mail. The workbook is unique. It uses
e-mail exchanges between customers and
companies to teach customer service
professionals the writing skills they need to
communicate with customers. How Can I
Use Clear, Correct, Concise E-Mail to
Improve My Staff's Writing?- Train
agents who have the product knowledge but lack
the writing skills to compose effective
customer service e-mails.
- Help agents
with weak writing skills improve their grammar
and usage.
- Assess writing skills. Use
the Pre-Test to assess writing skills
and the Competency
Exam to certify agents in essential
writing skills.
- Use the workbook for
self-paced instruction
- Use the
workbook as the basis for instructor-led
training.
| 
| 
Click on images above for a larger
view |
|
